Conversational AI Designer

Location: Hybrid role based primarily in Hudson Yards, New York City; Bethlehem, Pennsylvania; or Holmdel, New Jersey. Requires 10% travel to alternate office locations.

Salary: $81,580–$122,365 annually, plus potential incentive compensation.

Company

hirify.global provides insurance and financial services and supports customer experiences through digital products and services.

What you will do

• Create conversational dialog designs, prompts, scripts, and interaction flows for virtual assistants and chatbots.
• Partner with product, business, research, design, development, and technology teams in an Agile environment.
• Apply user-centered and human-centered design methods to develop, test, and validate conversational experiences.
• Use analytics, qualitative and quantitative data, and user feedback to improve digital assistants.
• Translate conversational AI platform capabilities, design requirements, and implementation constraints into practical solutions.
• Participate in user research, testing, metrics analysis, and experience improvement initiatives.

Requirements

• 3+ years of experience as a Conversational Designer or Experience Designer for AI tools or platforms.
• 1+ year of professional experience with chatbots, agents, virtual assistants, voice assistants, or similar digital self-service experiences.
• Knowledge of conversational AI concepts and dataset elements, including LLMs, NLU, NLP, ML, utterances, prompts, intents, entities, and annotations.
• Experience with generative AI, large language models, prompt design, complex datasets, and APIs.
• Experience with conversational AI platforms such as Sierra, Google Dialogflow, IBM Watson, Rasa, Kore.ai, Salesforce Agentforce, or Microsoft Copilot Studio.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Experience with IVR, speech recognition, or other multimodal conversational channels.
• Experience with Voiceflow, Adobe Suite, Figma, diagramming applications, Microsoft 365, and Jira.
• Knowledge of omnichannel design across websites, mobile apps, IVR, telephony, SMS, iOS, Android, and voice assistant devices.
• Experience with Agile product development and familiarity with Design Thinking.

Culture & Benefits

• Collaborative work across user experience, conversational AI, product, technology, research, and business teams.
• Skill-building, leadership development, and philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources for eligible full-time employees.
• Hybrid work with flexibility to support professional and personal goals.