Senior Technical Customer Success Specialist (Night Shift)

Location: Vilnius, Lithuania. Hybrid work with three office days and two work-from-home days; work-from-anywhere options are also available. Night shift: 01:00–09:00 EET.

Company

hirify.global develops web data gathering solutions for businesses, including Fortune 500 companies, with a team of more than 500 professionals.

What you will do

• Support B2B customers through online chat, email, and dedicated communication channels.
• Investigate customer requests by collecting details, checking internal databases, and verifying information.
• Explain technical topics clearly, provide timely updates, and follow issues through to resolution.
• Work with technical teams on complex cases and translate product logic into customer-facing guidance.
• Monitor server health checks, client communication channels, and shift handovers.
• Identify recurring questions and provide proactive support throughout the customer lifecycle.

Requirements

• Proven experience in customer support, customer success, or another client-facing role.
• Tech-savvy and curious mindset with strong problem-solving skills.
• Investigative, independent, and motivated approach with the ability to learn quickly and take ownership.
• Quick reaction, strong focus, and empathy when helping customers resolve issues.
• Experience with proxies, VPNs, or similar products.
• Availability for the 01:00–09:00 EET night shift.

Culture & Benefits

• Internal and external learning resources, guilds, communities, and knowledge-sharing events.
• Hybrid work with three office days and two work-from-home days, plus work-from-anywhere options.
• Yearly workation, team-building budget, and year-round community events.
• Private health insurance, gym access, physical well-being support, and psychologist or psychotherapist sessions.
• Extra vacation days, paid life-moment days off, and inclusive family-related time off.
• Modern tools, gadgets, technology, and office perks.