AI Automation Specialist (AI/SaaS)

Location: Hybrid, based in Munich or Cologne, Germany; regular customer visits across the DACH region and a minimum one-month onboarding period at the Zurich headquarters.

Company

hirify.global is a majority employee-owned SaaS scale-up developing an agentic AI platform that automates finance and operations processes for enterprise customers.

What you will do

• Configure and tune AI agents for customer documents, business processes, and business logic.
• Drive post-go-live automation from initial live volume to target automation rates and deliver customer automation sprints.
• Resolve open questions raised by the AI by obtaining customer decisions and making business rules permanent.
• Investigate automation failures and distinguish master-data, process-rule, and behavioral root causes.
• Own customer health, act as a run lead and escalation point, and enable customer teams to resolve issues independently.
• Monitor service consumption, scope additional services, support billing, and identify expansion opportunities.

Requirements

• Bachelor’s or Master’s degree in Business, Economics, Information Systems, Engineering, or a related field; strong career changers are welcome.
• For the AI Automation Specialist level: up to 2 years of professional experience, including internships, working-student roles, or a first analytical position.
• Structured and analytical approach with solid command of Excel or an equivalent tool.
• Confident communication with customers ranging from operational teams to senior leadership.
• Fluent German and English, spoken and written.
• Understanding of business processes, especially P2P and O2C, with strong ownership and data-driven problem-solving skills.

Nice to have

• Experience with ERP systems, accounts payable, or order management processes.
• Data skills such as SQL or Python.
• Experience with AI-driven SaaS products.

Culture & Benefits

• High-ownership environment with structured career progression and multiple paths into consulting, project management, or customer success engineering.
• Cross-functional collaboration with engineers, data scientists, business leaders, and Customer Success Engineers.
• Majority employee ownership with a stock option program.
• Paid visits and stays at the Zurich headquarters, team days, all-hands, and offsites.
• Continuous learning and exposure to AI automation at enterprise scale.