Manager, System Operations (Microsoft Dynamics 365)

Location: Yerevan, Armenia. The role supports U.S. and European time zones and requires flexibility during financial close periods.

Company

hirify.global is a global full-service contract research organization supporting clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies.

What you will do

• Lead the international ERP Administration team and oversee first-level technical and functional support for Microsoft Dynamics 365 users.
• Collaborate with international cross-functional teams, ERP stakeholders, the development team, and a third-party vendor to diagnose issues and optimize system performance.
• Analyze business requirements, prepare functional specifications and design documentation, and manage change and service requests.
• Manage the full system project lifecycle, including planning, issue tracking, timelines, testing coordination, and release schedules.
• Oversee ERP timesheet operations, resource planning, user permissions, standard operating procedures, and request prioritization.
• Lead application training, stakeholder meetings, standardization initiatives, and automation projects that improve operational efficiency.

Requirements

• Bachelor’s degree or higher in information systems, computer science, accounting, finance, or a related field.
• At least 5 years of experience in ERP operations or finance systems support; hands-on Microsoft Dynamics 365 experience is highly preferred.
• Experience managing system implementations, maintenance, continuous improvement initiatives, and multiple projects simultaneously.
• Strong communication, analytical, problem-solving, and cross-functional leadership skills.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Business-level English is required; proficiency in Mandarin Chinese is preferred for collaboration with the ERP vendor and China IT team.

Nice to have

• Hands-on experience with Microsoft Dynamics 365.
• Mandarin Chinese proficiency.

Culture & Benefits

• Permanent position within an in-house international team.
• Flexible working hours.
• Health insurance.
• Performance and development process with end-of-year reviews.
• Team events and an end-of-year party.
• Employee satisfaction surveys and a collaborative one-team culture.

Hiring process

• Application acknowledgement is sent after CV submission.
• Shortlisted candidates are invited to a phone interview as the first step.