Specialist, Business Support (6 Months Contract)

Location: Kuala Lumpur, Malaysia; hybrid workplace. Candidates must be based in Malaysia.

Company

hirify.global is a global payments and digital commerce company serving publishers, brands, and consumers across more than 70 markets.

What you will do

• Manage day-to-day KYC onboarding, periodic reviews, and remediation activities for partners.
• Review KYC information and documentation for completeness and accuracy, and coordinate collection of missing materials.
• Respond to publisher questions about onboarding, compliance, and finance processes.
• Maintain reports, documentation, trackers, records, and timely stakeholder updates.
• Coordinate handoffs with Commercial, Compliance, and other internal teams to ensure issues are resolved.
• Identify recurring issues and support improvements to onboarding processes, controls, reporting accuracy, and turnaround time.

Requirements

• Based in Malaysia and able to work effectively with regional and global stakeholders.
• Strong written and verbal English communication skills required.
• Strong organization, attention to detail, ownership, and stakeholder management skills.
• Ability to manage multiple queries and follow-ups while handling sensitive business and customer information accurately.
• Ability to work with structured processes and compliance or finance requirements, work independently, and escalate cases when needed.
• Strong analytical and problem-solving skills.

Nice to have

• Experience in KYC, customer onboarding, compliance operations, account servicing, or partner operations.
• Familiarity with customer due diligence and regulatory compliance requirements.
• Experience reviewing documentation and validating customer information.
• Experience in fintech, payments, e-commerce, or digital services.
• Experience with CRM, ticketing, case management, workflow, spreadsheet, or data management tools; Mandarin is a plus.

Culture & Benefits

• Six-month contractor engagement with possible conversion to a full-time role based on business needs and performance.
• Work in a global organization with colleagues from 57 nationalities across 23 locations.
• Culture centered on respect, ownership, collaboration, and fast execution.
• Cross-functional collaboration with Commercial, Compliance, merchants, distributors, and other stakeholders.