Customer Engagement Specialist (m/f/d)

Location: Chișinău, in office

Company

hirify.global is a Berlin-founded digital e-commerce company operating an online automotive aftermarket platform across 27 European countries.

What you will do

• Manage, track, and strategically analyze global NPS and CES metrics.
• Identify technical bugs and procedural friction points through analysis of low customer scores.
• Collect qualitative feedback from promoters and detractors through voice surveys, follow-up calls, and other feedback channels.
• Review customer contact histories and Call Center verifications to identify systemic issues and quantify their impact on NPS.
• Escalate positive and negative customer trends to leadership with actionable recommendations for operational improvement.

Requirements

• 2+ years of experience in project management, customer experience, or customer insights.
• English at B2+ level and Russian at B2+ level.
• Advanced proficiency in Microsoft Office or Google Workspace.
• Hands-on experience with AI productivity tools such as Claude, Grok, or ChatGPT.
• Familiarity with CX/NPS platforms such as Qualtrics, plus basic-to-intermediate Excel, Google Sheets, or BI skills.
• Strong analytical, communication, empathy, ownership, and cross-functional collaboration skills.

Culture & Benefits

• Full-time contract with a 40-hour work week, Monday to Friday, 9:00–18:00.
• Competitive salary based on professional experience.
• International career opportunities in a multicultural environment.
• Access to 650 professional e-courses focused on leadership and soft skills.
• English and German language classes, company events, 28 calendar days of annual vacation, and a birthday day off.