Associate Data Engineer (Python / AI Insurance SaaS)

Location: New York, NY, United States

Base salary: $100,000–$125,000 per year, plus an annual bonus plan.

Company

Insurance technology company building AI-powered SaaS solutions that help claims teams make injury and illness claims handling more accurate, fair, and efficient.

What you will do

• Own incoming technical tickets, investigate issues, and drive requests through resolution.
• Collaborate with Solutions Engineering to run analytics, extract data insights, and support client deliverables.
• Provide technical coordination across Technical Support, Product Management, Engineering, DevOps, and Client Strategy and Analytics.
• Measure and track service-level agreements, including triage and review timelines, and unblock stalled requests.
• Identify trends in ticket data to inform product improvements and engineering priorities.

Requirements

• 0–2 years of experience in software engineering, technical support, IT operations, data analytics, or a similar technical role; strong internship experience is acceptable for recent graduates.
• Basic proficiency in Python and SQL or similar querying and scripting languages.
• Familiarity with issue-tracking platforms and support workflows.
• Understanding of the software development life cycle, Agile planning, and client support practices.
• Strong attention to detail, a data-driven mindset, and the ability to analyze logs, metrics, and customer reports.
• Clear written and verbal communication skills and the ability to explain technical concepts to non-technical stakeholders.

Culture & Benefits

• Medical, dental, vision, disability, life insurance, AD&D coverage, and 401(k) matching.
• Paid time off, sick leave, and fully paid parental leave.
• Flexible scheduling for new parents returning to work.
• Catered lunches, happy hours, pet-friendly spaces, and a monthly technology stipend.
• $1,000 annual professional development budget and tuition reimbursement opportunities.