Community Lead (Hospitality)

Location: Mexico City, Mexico. On-site position requiring presence in the building 5 days per week.

Company

hirify.global provides flexible workspace solutions for businesses across more than 37 countries.

What you will do

• Deliver elevated hospitality, anticipate member and guest needs, and provide personalized support throughout the member journey.
• Resolve member feedback and complex escalations using NPS data, while implementing proactive service improvements.
• Support community events, desk coverage, professional networking, and member connection initiatives.
• Own on-site building operations, service requests, move-in and move-out processes, maintenance work orders, and operational standards.
• Partner with Security and other stakeholders to maintain safety, health, and compliance standards.
• Support tours, membership upgrades, renewals, expansions, ancillary sales, and controllable operating cost management.

Requirements

• Bachelor’s degree.
• Proficient English.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field, with a proven record of success.
• Experience using data, Qualtrics, CRM tools, or Salesforce to inform decisions and improve member satisfaction.
• Strong verbal and written communication skills and the ability to build rapport with entrepreneurs and Enterprise executives.
• Ability to manage multiple priorities in a fast-paced environment with accountability, initiative, and an entrepreneurial mindset.

Culture & Benefits

• Collaborative environment focused on community, open-mindedness, and professional growth.
• Opportunities to participate in Employee Community Groups and global projects.
• Culture that encourages new ideas, diverse perspectives, and continuous improvement.