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4 дня назад

Service Desk Engineer (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Greece
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Service Desk Engineer (Fintech): Providing first-line technical support, managing incidents and service requests, and administering user identities, endpoints, devices, and workplace infrastructure with an accent on Microsoft 365, Entra ID, Intune, cross-platform troubleshooting, and ITIL processes. Focus on diagnosing complex user issues, supporting secure access and endpoint operations, and maintaining reliable network, telephony, collaboration, and meeting-room services.

Location: Athens, Attica, Greece — hybrid workplace

Company

hirify.global is a fintech organisation delivering proprietary technology solutions and platforms to banks and financial institutions in more than 30 countries, using AI and analytics to support digital transformation.

What you will do

  • Provide first-line support to end users through phone, email, and the self-service ticketing portal.
  • Log, classify, prioritise, resolve, and escalate incidents and service requests within ITIL-aligned processes.
  • Manage onboarding, offboarding, account changes, access provisioning, MFA resets, licensing, and identity administration in Microsoft Entra ID.
  • Provision laptops, workspaces, mobile devices, and software; manage assets and device enrolment through Microsoft Intune.
  • Diagnose Windows, macOS, iOS, Android, Microsoft 365, networking, VPN, printing, telephony, and meeting-room equipment issues.
  • Investigate Microsoft Defender alerts and file or email release requests while supporting security, compliance, and corporate infrastructure operations.

Requirements

  • 1–3 years of experience in an IT Service Desk or Technical Support role, preferably in a corporate or enterprise environment.
  • Experience working with ITIL-aligned processes, SLAs, incident management, and service requests.
  • BSc or diploma in Computer Science, Information Technology, or a related field.
  • Basic administration knowledge of Microsoft 365, Microsoft Entra ID, Exchange Admin Center, and Microsoft Intune.
  • Hands-on experience with Windows 11, macOS, iOS, and Android, plus foundational TCP/IP, DHCP, DNS, Wi-Fi, and VPN troubleshooting.
  • Professional communication skills in Greek and English are required.

Nice to have

  • Experience with print management systems such as YSoft SafeQ or similar.
  • Experience with IP telephony, IT asset management tools, equipment staging, or meeting-room equipment support.

Culture & Benefits

  • Human-centred culture based on respect, trust, cooperation, diversity, and inclusion.
  • Hybrid working model with home equipment benefits.
  • Competitive compensation, restaurant card, and annual bonus programmes.
  • Private health insurance, occupational doctor, workplace counsellor, and wellness facilities.
  • Modern equipment, mobile and data plan, mentoring, coaching, and personalised learning and development plans.
  • Career development opportunities, employee referral rewards, and wellbeing, ESG, and volunteering activities.

Hiring process

  • Submit CV and application materials in English.

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