Associate Experience Strategist

Location: Dallas (USDALFRI) Frisco AI HUB, United States

Salary: $77,000 annually, plus eligibility for a discretionary annual bonus and benefits.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for clients and communities.

What you will do

• Lead experience strategy across insight, idea, and impact phases to identify customer needs and opportunities.
• Plan and conduct interviews, observations, ethnographic research, and other qualitative studies.
• Synthesize research into experience principles, opportunity areas, strategic recommendations, and measurable outcomes.
• Define future-state customer journeys, experience maps, and roadmaps that guide execution.
• Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams.
• Partner with business strategy, digital strategy, analytics, design, and technology teams while advocating for end users throughout delivery.

Requirements

• Experience leading customer or user experience strategy in consulting or transformation engagements.
• Hands-on experience with qualitative research, including interviews, observations, or ethnographic studies.
• Ability to turn research into clear insights, experience frameworks, and strategic recommendations.
• Experience creating customer journey maps, experience maps, and future-state concepts.
• Ability to facilitate structured workshops using design thinking or experience-led methods.
• Experience collaborating with cross-functional strategy, design, analytics, and technology teams and advocating for end users.

Nice to have

• Experience with digital transformation or service design initiatives.
• Familiarity with experience measurement approaches and experience-led KPIs.
• Exposure to change management or implementation planning connected to experience strategy.
• Experience working in enterprise or complex customer environments.

Culture & Benefits

• Full-time employment with medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Access to learning programs and certifications across major technology platforms, including Microsoft, Google, and Amazon.
• Inclusive workplace with employee inclusion networks and equal employment opportunities.
• Opportunities to work with Fortune 100 clients and develop new capabilities through hands-on experience.
• Annual bonus eligibility is discretionary and performance-based.