L3 - Collaboration & Tenant Platform Specialist (Microsoft 365)

Location: Wroclaw, Lower Silesian, Poland

Employment type: Full time

Company

hirify.global operates and modernizes mission-critical technology systems for major businesses, combining technology expertise with AI-powered insights.

What you will do

• Act as the Tier-3 technical escalation point and subject-matter expert for the enterprise collaboration ecosystem.
• Resolve major and complex incidents across Microsoft 365 collaboration services.
• Lead root-cause analysis and implement durable fixes.
• Administer Microsoft 365 tenant settings and collaboration platforms to support security, compliance, and consistent service quality.
• Manage collaboration services and consoles including Teams, Exchange Online, SharePoint Online, OneDrive, Zoom, Adobe Admin Console, and Apple Business Manager.
• Apply ITIL-aligned incident, problem, and change management practices while communicating with stakeholders.

Requirements

• Expertise in Microsoft 365 collaboration services: Teams, Exchange Online, SharePoint Online, and OneDrive.
• Strong Entra ID fundamentals, including MFA, Conditional Access, and RBAC.
• Strong PowerShell and Microsoft Graph API skills, with structured troubleshooting and documentation abilities.
• Experience with ITIL incident, problem, and change practices and root-cause analysis.
• Experience with Zoom Admin and Adobe Admin Console.
• English at least B1 level is required.

Nice to have

• Experience with Entra ID PIM.
• Knowledge of Okta and SSO concepts including SAML and OIDC.
• Experience with Apple Business Manager.
• French or Italian language skills.

Culture & Benefits

• Flexible and supportive environment focused on well-being, inclusion, and belonging.
• Financial, mental, physical, and social well-being programs through Be Well.
• Personalized career development goals, continuous feedback, coaching, and hands-on learning.
• Access to certification and learning opportunities from Microsoft, Google, and Amazon.
• Culture centered on empathy, continuous learning, and shared success.