Senior Consultant - Implementation, Client Services (Payments)

Location: Addis Ababa, Ethiopia; at least 3 days per week in the office

Company

Global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Lead complex implementations of payment solutions, applications, and platforms, including technical activation and migration activities.
• Create project plans, manage portfolios, dependencies, resources, priorities, risks, mitigation plans, and issue logs.
• Provide technical expertise across API integrations, batch file processing, SFTP connectivity, ISO processing, and client deployment options.
• Coordinate clients, banking partners, internal teams, project managers, and senior stakeholders through status meetings and progress reporting.
• Develop implementation best practices, documentation, forms, and training materials for supported services.
• Identify issues and opportunities to improve service quality and efficiency while aligning client initiatives with delivery commitments.

Requirements

• Effective bilingual proficiency in English and Amharic.
• Bachelor’s degree and 10+ years of progressively responsible experience in implementation or support roles in software, financial, or information services.
• At least 5 years of project management experience, including the ability to manage complex projects with minimal oversight.
• Knowledge of payment processing systems, including message routing, authorization, clearing, settlement, client connectivity, credit card processing, and digital payments.
• Understanding of web-based service APIs, secure communication protocols such as SFTP, FTP/S, and HTTPS, and technical formats including JSON, XML, and ISO messages.
• Ability to communicate with business and technical stakeholders, present to senior management, lead product demonstrations, and explain technical concepts in business language.

Nice to have

• Experience with cash management solutions and domestic or international fund transfers.
• Experience with credit card solutions such as Central Travel Account and virtual cards.
• Knowledge of SWIFT, including MT103, and standard Microsoft Office tools such as MS Project, Excel, PowerPoint, Word, and Visio.

Culture & Benefits

• Individual contributor role with opportunities to create impact at scale in global payments technology.
• Fast-paced and ambiguous environment requiring independence, initiative, and limited supervision.
• Regular collaboration with financial institutions, banking partners, clients, and internal stakeholders.
• Hybrid work arrangement with at least 3 days in the office; exact expectations are confirmed by the hiring manager.