TL;DR

Renewals Representative (Legal Technology): Proactively communicating with current customers, primarily focused on partner/mid/small market, to manage contract renewals and drive product adoption. Focus on crafting effective email communication templates and tracking email performance metrics to enhance product adoption and customer retention.

Company

%hirify_global% crafts legal software to amplify impact and maximize efficiency in the legal profession.

What you will do

Proactively communicate with current customers using technology.
Collaborate with internal teams to champion customer needs.
Manage the contract renewal process for assigned partners and customers.
Coordinate partner-specific communication regarding product, process, and program updates.
Refine written communications to engage end users and drive product adoption.
Monitor at-risk automation reporting and analytics, escalating as required.

Requirements

Highly personable and enjoys working with people.
Relentless pursuit of excellence.
Strong initiative, drive, and self-direction.
Ability to influence, persuade, and negotiate.
A strong desire to keep learning new things.

Culture & Benefits

Emphasize helping each other grow, doing the right thing, and being part of a journey to amplify impact.
Focus on tools that matter to difference-makers in the legal world.
Global, dynamic, and diverse work environment with unlimited opportunities.
Comprehensive benefits package including health insurance, retirement savings plans, and generous paid time off.
Career paths and opportunities for professional development through various technical and leadership roles.