Employee Relations Advisor (Labor Relations)

Location: Manila, One Ayala Tower 2, Philippines

Company

hirify.global Philippines delivers services to ING business units worldwide across Wholesale Banking and Retail Banking activities.

What you will do

• Manage employee relations cases from intake through resolution, including complaints, misconduct concerns, policy violations, and workplace disputes.
• Support and coordinate workplace investigations with HR, Legal, Compliance, business leaders, and other stakeholders.
• Administer disciplinary processes, due process documentation, administrative hearings, grievance handling, mediation, and conflict resolution.
• Advise leaders and HR stakeholders on policy interpretation, labor regulations, and employee relations practices.
• Represent and support the organization in labor and regulatory proceedings when required.
• Identify workplace risks, recommend mitigation strategies, and prepare management reports and case insights.

Requirements

• 5–8 years of experience in Employee Relations, Labor Relations, Human Resources, Legal Compliance, or a related field.
• Proven experience managing employee relations cases from intake to closure.
• Strong knowledge of Philippine labor laws, procedural due process requirements, and employment regulations.
• Experience with disciplinary actions, workplace investigations, grievance management, and labor disputes.
• Strong stakeholder management, communication, conflict resolution, analytical thinking, judgment, and documentation skills.
• Ability to handle confidential and sensitive matters with professionalism and integrity.

Nice to have

• Experience participating in SENA conferences, NLRC proceedings, or DOLE hearings.
• Experience in financial services, shared services, BPO, or multinational organizations.
• Exposure to policy governance, compliance, audit, or risk management environments.

Culture & Benefits

• Work with diverse colleagues across an international banking organization operating in approximately 40 countries.
• Contribute to a workplace culture based on fairness, trust, accountability, integrity, and continuous improvement.
• Work in an environment where ideas are welcomed, expertise is valued, and professional growth is supported.
• Submit applications through ING’s official Workday recruitment system.