8 дней назад
Customer Experience Coordinator (Shipping & Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Coordinator (Shipping & Logistics): Coordinating the end-to-end landside customer process in Fiji, from quotes and bookings through customs clearance, transport, and billing, with an accent on customer support, CargoWise data accuracy, and cross-functional communication. Focus on managing multiple priorities, identifying process improvements, and maintaining accurate information across shipping operations.
Location: Suva, Fiji
Company
Neptune Pacific operates shipping and logistics services across 18 Pacific Island markets, including container shipping and landside business in Fiji.
What you will do
- Coordinate the end-to-end customer process for landside business, including quotes, bookings, customs clearance, transport, and billing.
- Provide customer support across all products and maintain effective customer relationships.
- Create and maintain accurate customer and shipment information in CargoWise.
- Communicate and follow up with Sales and other internal teams.
- Identify process improvement opportunities and prepare reports on potential costs, risks, and benefits.
- Challenge the status quo and recommend alternative solutions while championing the company's Way of Work.
Requirements
- Diploma in Business Customs or an equivalent qualification.
- At least 2 years of experience in a similar shipping role.
- Experience with a shipping ERP; CargoWise experience is advantageous.
- Demonstrated analytical and quantitative skills, with intermediate Microsoft Office skills and PowerPoint expertise.
- Advanced organizational skills, strong attention to detail, and the ability to manage multiple priorities.
- Excellent communication and interpersonal skills, with a proactive, customer-oriented, and adaptable approach.
Culture & Benefits
- Competitive benefits package including salary and bonus.
- Opportunities for professional development and internal mobility.
- Wonderful Giving program supporting donations to a cause of choice.
- Project Wonderful community volunteering opportunities.
- Company focus on wellness and health.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →