9 дней назад
Customer Care Agent (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Agent (Fintech): Managing phone-based customer inquiries, account and product support, and first-call resolution for M-KOPA customers with an accent on issue resolution, accurate interaction documentation, and customer education. Focus on handling complex queries, escalating cases when necessary, and maintaining positive customer satisfaction in a hybrid Ghana-based role.
Location: Ghana; hybrid role
Company
is a fintech company providing smartphones, credit, and other financed products to customers across Africa.
What you will do
- Manage and respond to customer inquiries received by phone.
- Provide support for customer accounts and products, aiming for first-call resolution.
- Investigate and resolve customer issues, escalating cases when required.
- Document customer interactions accurately in the relevant systems.
- Educate customers about products and processes.
- Provide additional support as directed by the Customer Care Team Leader or Manager.
Requirements
- At least three months of experience in a similar customer care role.
- Passion for resolving difficult customer issues.
- Competency in using Microsoft Office.
- Availability for a hybrid role in Ghana.
Culture & Benefits
- Career development programs, coaching partnerships, and on-the-job training.
- Family-friendly policies and well-being support.
- Flexible working practices.
- Equal opportunity and affirmative action employment practices.
- Pre-employment background checks may cover criminal records, identity, qualifications, employment history, and references.
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