9 дней назад
Customer Experience Analyst (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Analyst (iGaming): Analyzing customer data, feedback, and journeys for the Betano brand in Chile with an accent on actionable insights, satisfaction metrics, and UX/UI optimization. Focus on mapping end-to-end experiences, presenting data-driven recommendations, and designing customer-centric improvements with cross-functional teams.
Location: Santiago, Chile; local presence in Chile required
Company
powers the Betano brand and operates a GameTech business across 20 markets.
What you will do
- Collect, analyze, and interpret customer data to identify trends, preferences, and pain points.
- Monitor customer satisfaction, engagement, and loyalty KPIs and generate actionable insights.
- Map end-to-end customer journeys and identify opportunities for optimization.
- Analyze feedback from surveys, interviews, reviews, and support interactions.
- Create reports and presentations and communicate findings to stakeholders and management.
- Collaborate with UX/UI and cross-functional teams to implement customer-centric strategies.
Requirements
- Bachelor’s degree in Business, Marketing, Analytics, Psychology, Anthropology, or a related field.
- At least 3 years of experience in data analysis, customer experience, or a related role.
- Proficiency with Excel and data visualization tools such as Tableau or Power BI.
- Strong analytical, communication, and presentation skills.
- Detail-oriented, proactive, and effective in a fast-paced environment.
- Demonstrated AI-first mindset and practical use of AI tools and assistants.
Nice to have
- Master’s degree.
- Previous experience in the gambling industry.
- Familiarity with customer journey mapping and UX/UI principles.
Culture & Benefits
- Buddy support during onboarding.
- Competitive pay and bonus scheme.
- Developmental 360° feedback framework.
- International environment with colleagues from more than 40 nationalities.
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