Senior Customer Operationalization Engineer (AI Security)

Location: Remote within the USA

Company

hirify.global is building an AI security and governance platform that provides visibility and protection across the AI lifecycle, from development to production and autonomous agents.

What you will do

• Translate customer use cases into technical requirements, configurations, integrations, workflows, and production-readiness plans.
• Guide deployments and optimization through architecture advice, API integrations, scripts, automation, and technical best practices.
• Lead technical deep dives, troubleshoot configuration and integration issues, develop mitigations, and coordinate escalations with Support and Engineering.
• Help customers embed the platform into recurring security and operational workflows through workshops, enablement, runbooks, and reusable implementation patterns.
• Collaborate with Customer Solutions, Product, Engineering, Research, Security, and Support while bringing technical customer insights back into the platform.

Requirements

• 5+ years of experience in a customer-facing technical role within a B2B SaaS environment, such as solutions engineering, implementation engineering, technical account management, customer engineering, or technical consulting.
• Ability to write scripts in Python, Bash, or similar languages for diagnostics, automation, data processing, and integrations.
• Hands-on experience with APIs, authentication, logs, cloud environments, security controls, system integrations, and production troubleshooting.
• Strong communication and problem-solving skills, with the ability to lead technical customer conversations and explain complex concepts clearly.
• Must be based in the USA for this remote role.

Nice to have

• Familiarity with generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.
• Background in cybersecurity, cloud security, application security, data protection, or cloud infrastructure.
• Experience with containers, CI/CD systems, infrastructure as code, observability platforms, CRMs, or ticketing systems.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Home office setup reimbursement.
• Short- and long-term disability insurance, life and accident insurance, and a 401(k) retirement savings plan.
• Unlimited paid time off.
• Supportive, people-first culture and a global work environment with teams across Tel Aviv, the US, the Netherlands, and London.
• Equity options.