User Feedback/Experience Specialist (Lemon8)

Location: Los Angeles; fully in-person schedule up to 5 days a week

Salary: $70,304–$143,556 annually, with potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates a U.S. content ecosystem focused on data privacy, cybersecurity, trust and safety, and the protection of U.S. user data across its apps.

What you will do

• Monitor, handle, and follow up on user feedback across multiple Lemon8 product channels.
• Collaborate with product management and research and development teams to resolve user experience issues.
• Analyze user feedback, conduct user and competitor research, and incorporate business inputs to identify pain points and requirements.
• Diagnose experience problems and propose systematic solutions to improve the core product experience.
• Acquire, operate, and grow user groups through beta testing, campaigns, and agile research activities.
• Use productivity tools to optimize workflows and improve operational efficiency.

Requirements

• At least 1 year of relevant experience in internet user operations, product operations, experience operations, or user research is preferred.
• Strong communication skills, a user-centric mindset, service awareness, and the ability to work under pressure.
• Excellent teamwork and cross-functional collaboration skills.
• Data-driven thinking, logical reasoning, analytical skills, sharp insight, and good product sense.
• Ability to work onsite in Los Angeles, with an in-person schedule of up to 5 days per week.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match, paid parental leave, disability coverage, and life insurance.
• Wellbeing benefits, 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Work in a fast-growing global consumer technology ecosystem focused on creativity, user communities, and product innovation.
• Inclusive workplace with reasonable accommodations available during the recruitment process.