Project Support Coordinator - PCC

Location: Wilmington, OH, United States

Salary: $20.43–$25.91 per hour

Company

hirify.global provides IT hardware, software, cloud solutions, and support services for business customers.

What you will do

• Monitor incident and case queues and respond to customer and sales requests within established SLAs.
• Process and manage customer orders according to standard operating procedures and quality requirements.
• Coordinate sales, testing, production, and other projects with teams across the Technology and Integration Distribution Center.
• Act as the initial point of contact and liaison between customers, management, and internal departments.
• Monitor inventory issues, reports, delays, and escalations to support timely order fulfillment.
• Create process documentation, attend customer meetings, support team training, and recommend process improvements.

Requirements

• Must be authorized to work for any employer in the United States.
• Strong verbal and written communication, customer service, listening, problem-solving, and de-escalation skills.
• Intermediate Microsoft Office and Microsoft Excel skills, including VLOOKUP, XLOOKUP, and basic pivot tables.
• Accurate data entry at 99% accuracy with a typing speed of at least 40 words per minute.
• Basic to intermediate computer knowledge, supply chain management knowledge, and understanding of order processing and inventory management.
• Ability to manage requests from initiation through successful resolution while meeting quality and SLA requirements.

Nice to have

• Experience with CRM, ERP, incident, or case management applications.
• Knowledge of sales processes, service work orders, change control, SLO/SLA requirements, or root cause analysis.
• Analytical, organizational, and time-management skills with the ability to handle complex instructions independently.

Culture & Benefits

• Supportive workplace with diverse backgrounds, experiences, and perspectives.
• 401(k) plans, medical insurance, and a broader total rewards package.
• Paid vacation, sick time, Wellness Time Off, and Volunteer Time Off.
• Free therapy visits, mental health coaching, meditation resources, and other wellbeing support.