Employee Benefits Team Lead

Location: Auckland, New Zealand; hybrid work with at least three days per week in the office or onsite with clients

Company

hirify.global is a global risk, reinsurance, capital, people, investments, and management consulting company serving clients in 130 countries.

What you will do

• Lead, coach, and support a small team of employee benefits consultants.
• Manage a portfolio of employee benefits clients and build trusted client relationships.
• Act as a senior escalation point for complex client issues, complaints, and revenue opportunities.
• Oversee renewals, governance activities, claims management, and new business implementation.
• Coordinate service delivery with internal stakeholders and insurers while supporting business development.
• Maintain accurate records, reporting, and client documentation in line with compliance and quality standards.

Requirements

• Experience in employee benefits, insurance, broking, or a related client management role.
• Proven ability to lead, coach, or support a small team.
• Strong client relationship and account management skills.
• Excellent written and verbal communication skills with strong attention to detail.
• Level 5 Accreditation in Life & Health.
• Experience managing employee benefits portfolios and renewal processes, with knowledge of the New Zealand life and health insurance market.

Culture & Benefits

• Hybrid work combining remote flexibility with in-office collaboration and professional development.
• At least three days per week in the local office or working onsite with clients.
• Supportive, inclusive, and diverse working environment.
• Autonomy to deliver client outcomes and opportunities for career development.
• Team culture based on trust, respect, personal expertise, and strong client care.