IT Product Support Analyst

Location: Auckland, New Zealand; hybrid with at least three days per week in the office. Applications can be considered from candidates with appropriate approval to work in Australia.

Company

hirify.global is a global professional services corporation operating across risk, reinsurance, capital, people, investments, and management consulting.

What you will do

• Provide L1/L2 application support to the Pacific business.
• Investigate, diagnose, and resolve application issues with internal clients, IT teams, and vendors.
• Manage support tickets against service level agreements and keep users informed.
• Provide practical guidance to users until issues are resolved.
• Collaborate with IT colleagues, escalate issues appropriately, and follow implementation, support, software development lifecycle, and change management processes.

Requirements

• Bachelor’s degree in computer science or a related field.
• Experience in the financial services industry and in a support team within a multinational organisation or virtual team environment.
• ITIL Foundation certification and practical interest in applying ITIL processes.
• Understanding of IT applications and infrastructure.
• Strong organisational, communication, analytical, problem-solving, client-focus, and self-management skills.
• Appropriate approval to work in Australia is required; successful applicants must complete criminal and bankruptcy checks.

Nice to have

• Exposure to superannuation, wealth management administration, or insurance.
• Experience working under pressure and with minimal supervision.

Culture & Benefits

• Professional development opportunities, interesting work, and supportive leadership.
• Inclusive and collaborative environment focused on creating solutions and delivering impact.
• Career opportunities, benefits, and rewards supporting employee well-being.
• Hybrid work with remote flexibility and regular in-office collaboration; occasional work outside standard business hours, including weekends, may be required.