Office Operations Senior Manager

Location: Lisbon, Portugal; in-person office and hub operations

Company

hirify.global is a global management consulting firm providing strategy, technology, design, and transformation services.

What you will do

• Manage the Lisbon hub plan, governance forums, priorities, performance measures, and stakeholder cadence.
• Build connections across BCG Portugal, EMESA, hosted teams, employee networks, senior leaders, and external partners.
• Lead safety, well-being, risk, resilience, incident escalation, and mandatory training compliance activities.
• Design and deliver engagement, inclusion, recognition, cultural, and leadership programming.
• Coordinate office fit-out readiness, facilities, food and beverage, meetings and events, vendors, space planning, and service issue resolution.
• Manage operational metrics, budgets, efficiency initiatives, and a small office services team.

Requirements

• Experience in a fast-paced professional services or shared-services environment with multiple stakeholders.
• Strong project management and organizational skills, including experience delivering large-scale events for more than 200 attendees.
• Experience building engagement programs, collaborating across diverse and multidisciplinary teams, and working with senior stakeholders.
• Experience managing budgets, operational documentation, data, vendors, competing priorities, and communications.
• Demonstrated people management, coaching, development, and inclusive leadership skills.
• Professional written and spoken English and Portuguese are required. Proficiency with Microsoft Office and willingness to learn office operations and event-planning tools are also required.

Nice to have

• Experience building culture within a new or growing team.
• Experience working with colleagues across different countries and cultures in virtual environments.
• Understanding of BCG and business services organizations.
• Existing network in the Lisbon market or BCG EMESA organization.
• Creativity, curiosity, and ownership of employee experience.

Culture & Benefits

• Work within a global, highly matrixed organization focused on collaboration and consistent service delivery.
• Support a safe, inclusive, resilient, and high-performing workplace.
• Partner with teams across Portugal, EMESA, and global BCG hubs.
• Help shape office culture through engagement, recognition, inclusion, and employee experience initiatives.
• BCG is an equal opportunity employer and an E-Verify employer.