Sr. Technical Service Advisor (Networking)

Location: Hybrid, with an average requirement of 2 days per week from an HPE office.

Company

hirify.global provides edge-to-cloud technology and networking solutions that help organizations connect, protect, analyze, and use their data.

What you will do

• Act as the primary customer service contact for post-sales networking issues, coordinating communication between customers, partners, account teams, and HPE Networking.
• Coordinate customer service delivery, support plans, care-service deliverables, SLAs, escalations, and critical issue resolution.
• Work with Professional Services, Advanced Services, Education Services, engineering, and technical support teams to deliver customer outcomes.
• Conduct service reviews, maintain ITIL-based operational reporting frameworks, and present service delivery metrics and status reports.
• Provide proactive consulting through impact assessments, network health checks, software upgrade analysis, configuration reviews, and deployment recommendations.
• Review network plans, identify software and deployment risks, develop mitigation plans, and support new networking feature and product implementations.

Requirements

• 8+ years of experience designing, implementing, and troubleshooting data center and IP/MPLS networks in network operations environments.
• Deep understanding of core IP networking concepts, including TCP/IP, QoS, VLAN, STP, IPsec, NAT, and IPv6.
• Experience with Layer 2 and Layer 3 protocols such as VRRP, OSPF, BGP, multicast, and MPLS VPN.
• Ability to work independently, manage priorities in an unstructured environment, and communicate effectively in customer-facing situations.
• Bachelor’s degree in electrical or electronic engineering, computer science, or an equivalent field is generally preferred.
• Availability to work from an HPE office an average of 2 days per week is required.

Nice to have

• Knowledge of Segment Routing, traffic engineering, data center switching, VxLAN, EVPN, SD-WAN, and wireless technologies.
• Experience in large enterprises or network service providers.
• ITIL framework knowledge and experience with network automation.
• HPE Networking, HPE Aruba Networking, HPE Juniper, or equivalent industry certifications.
• Business or MBA degree and customer-facing experience.

Culture & Benefits

• Health, financial, and emotional wellbeing benefits for employees and their families.
• Programs supporting personal and professional development and long-term career growth.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexible approach to managing work and personal needs within the hybrid work arrangement.