Team Leader (Claims and Administration Operations)

Location: Adelaide, Australia; hybrid work with at least three days per week in the office

Company

hirify.global is a global professional services company operating across risk, insurance, capital, people, investments, and management consulting.

What you will do

• Lead daily workflow planning, capacity management, and service delivery for a team of up to 15 people.
• Coach, develop, and support direct reports through check-ins, performance conversations, feedback, and development planning.
• Support recruitment, onboarding, and probation activities.
• Monitor client service standards, manage escalations and complaints, and communicate operational matters to stakeholders.
• Drive process improvement, team engagement, and member and claimant experience initiatives.
• Identify, manage, and escalate operational risks while supporting compliance with legal, regulatory, and policy requirements.

Requirements

• Demonstrated experience in people leadership, supervision, or team management.
• Experience in operations, customer service, or administration in a service-led environment.
• Strong communication, facilitation, and stakeholder management skills.
• A bachelor’s degree in business, a technical discipline, or equivalent experience.
• Appropriate approval to work in Australia is required.
• Successful applicants must complete a criminal and bankruptcy check before employment.

Nice to have

• Experience in insurance, superannuation, or financial services operations.
• Knowledge of group life insurance administration and superannuation.
• AOM accreditation.

Culture & Benefits

• Professional development opportunities and varied work.
• Supportive leaders and an inclusive, flexible work environment.
• Hybrid work combining remote flexibility with regular office collaboration.
• Career opportunities, benefits, and rewards supporting employee well-being.