Director of Agency Operations (AI)

Location: Brussels, Belgium; candidates must have the legal right to work in Belgium or be eligible for case-by-case sponsorship and must be physically located in Belgium by Day 1.

Company

hirify.global is an advisory and technology services provider combining strategic communications, stakeholder engagement, events, digital, creative and behavioural science.

What you will do

• Lead operational excellence across the integrated delivery organisation.
• Improve quality, consistency and efficiency across complex communications, engagement and events programmes.
• Strengthen delivery frameworks, governance and ways of working across multiple teams.
• Partner with senior leaders on operational risk, delivery performance, resource planning and budget management.
• Improve collaboration across Events, Outreach, Production and Client Services.
• Identify opportunities to improve delivery through AI, automation and new technologies.

Requirements

• Significant senior leadership experience in an agency, communications, events, consulting or integrated delivery environment.
• Strong operational and commercial acumen, including experience improving efficiency, quality and performance.
• Experience developing scalable operating models, governance frameworks and delivery processes.
• Track record of leading complex, cross-functional programmes and teams.
• Ability to influence senior stakeholders and translate strategy into effective execution.
• Legal right to work in Belgium or eligibility for case-by-case sponsorship, with physical presence in Belgium by Day 1.

Culture & Benefits

• Opportunity to shape delivery across communications, engagement and events programmes.
• Work at the intersection of operations, innovation and business growth.
• Focus on workforce planning, skills development and continuous improvement.
• Collaboration with senior leaders across a diverse international portfolio.