10 дней назад
Head of Process Transformation & Customer Excellence (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Head of Process Transformation & Customer Excellence (Fintech): Leading a group-wide portfolio of transformation programmes and redesigning end-to-end processes across an international payments organisation with an accent on process acceleration, quantified value realisation, and customer-led transformation. Focus on deploying Lean and Six Sigma improvement methods, converting Voice of the Customer data into action, and removing cross-functional blockers across business units and third-party management.
Location: Hybrid roles based in France, with locations in Angouleme, Blois, Colombelles, Marseille, Montbonnot-Saint-Martin, Noyelles Les Seclin, Paris, Puteaux, Rennes, Toulouse, Tours, Vendome, Lyon, or remote within France.
Company
is a global payments technology company providing secure technology that supports the growth of businesses across five continents.
What you will do
- Own the Group's transformation programme portfolio across business units, functions, and geographies.
- Build governance for prioritisation, delivery discipline, blocker resolution, and quantified value realisation.
- Lead the simplification, redesign, and acceleration of the Group's end-to-end process architecture.
- Deploy a consistent transformation methodology and lead Lean and Six Sigma initiatives delivering Finance-validated cost and cycle-time benefits.
- Own Voice of the Customer and complaints frameworks, converting customer feedback into prioritised transformation initiatives.
- Partner with commercial and operational teams to connect customer experience, process redesign, and measurable outcomes.
Requirements
- 12+ years of experience leading transformation programmes or process acceleration in a large, complex international organisation.
- Proven experience running multi-workstream transformation portfolios with quantified business impact.
- Experience deploying a transformation methodology or operating standard company-wide.
- Experience using Voice of the Customer and complaints data to define measurable transformation actions.
- Experience in sourcing, procurement, or third-party management transformation.
- Lean Six Sigma Black Belt certification and fluent English required; ability to influence executives and operators across a matrixed, multi-country organisation.
Nice to have
- Master Black Belt certification or equivalent programme leadership credentials.
Culture & Benefits
- Hybrid working arrangements.
- Competitive salary and performance-related bonus.
- Health and wellbeing programmes.
- Learning and development opportunities through global training platforms.
- Career growth in an international, multicultural environment.
- Employee share plan and additional local benefits where applicable.
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