Community Lead, L'Avenue (Montreal)

Location: Montréal, Quebec, Canada; on-site presence required in the building 5 days per week

Base pay: $65,000 per year, plus role-specific incentive compensation.

Company

hirify.global provides flexible workspace solutions and community-focused workplaces for businesses worldwide.

What you will do

• Deliver elevated hospitality, personalized member support, and positive experiences for members and guests.
• Resolve member feedback and complex escalations using NPS data, while implementing proactive service improvements.
• Support community events, professional networking, and member engagement initiatives.
• Own building operations, service requests, move-in and move-out processes, maintenance work orders, and health and safety standards.
• Manage controllable operating costs and coordinate with internal and external stakeholders.
• Lead prospective member tours and identify opportunities for new revenue, upgrades, renewals, and expansions.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field.
• Proven ability to manage multiple priorities in a fast-paced environment and solve complex problems.
• Strong verbal and written communication skills with diverse stakeholders.
• Experience using data and customer relationship management tools such as Qualtrics or Salesforce.
• Proactive, accountable, entrepreneurial, adaptable, and committed to continuous professional growth.

Culture & Benefits

• Full-time employment with comprehensive benefits.
• 20 days of paid time off, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits, 401(k) plan, and life and AD&D insurance.
• Collaborative community environment with employee community groups and global projects.