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10 дней назад

Manager, Onboarding (AI/SaaS)

Формат работы
onsite
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
Guatemala
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Manager, Onboarding (AI/SaaS): Leading and developing a team responsible for customer implementations, adoption, and handoffs to Customer Success with an accent on coaching, operational excellence, and cross-functional collaboration. Focus on resolving complex escalations, optimizing capacity and performance through data, and building scalable onboarding processes with AI and automation.

Location: Guatemala City, Guatemala; office located in Zone 10, Edificio Interamericas

Company

hirify.global provides AI-powered employees that help local businesses capture and convert customer leads, serving businesses across automotive, home services, and aesthetics.

What you will do

  • Lead, coach, and develop a team of Strategic Onboarding Managers through 1:1s, performance reviews, mentorship, and continuous development.
  • Drive implementation timelines, customer adoption, satisfaction, successful handoffs, and overall onboarding outcomes.
  • Support complex customer escalations and executive-level conversations while maintaining a high-quality customer experience.
  • Manage onboarding capacity, resource allocation, workload balancing, and team performance metrics.
  • Partner with Customer Success, Sales, Product, Support, and Operations to improve customer outcomes and collaboration.
  • Standardize processes, documentation, and best practices while implementing scalable solutions, AI tools, and automation.

Requirements

  • Experience leading, coaching, or mentoring customer-facing teams in a SaaS environment.
  • 2+ years of experience in Customer Onboarding, Customer Success, Professional Services, Implementation, or Project Management.
  • Experience developing high-performing teams through coaching, feedback, and performance management.
  • Strong leadership, communication, interpersonal, analytical, and operational skills.
  • Experience managing customer escalations and working cross-functionally with Sales, Customer Success, Product, Support, and Operations.
  • Curiosity about AI and technology, with an interest in improving customer experiences through innovation.

Nice to have

  • Experience managing an Onboarding, Customer Success, Professional Services, or Implementation team.
  • Experience scaling teams in a high-growth SaaS organization.
  • Experience building processes, playbooks, scalable workflows, metrics, and dashboards.
  • Experience coaching future leaders and creating career growth opportunities.

Culture & Benefits

  • Competitive salary.
  • Law benefits, health insurance, and life insurance.
  • Free parking and company-provided equipment.
  • Bono 14 and Christmas bonus.
  • 13 paid holidays throughout the year.

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Categories

AI jobsSaaS jobs