Jira Specialist

Location: Hybrid in Matosinhos, Porto, Portugal, with a minimum of 3 office days per week; additional office presence may be required during onboarding and according to business needs.

Salary: €20,712–€29,554 gross per year based on 40 hours per week, including meal allowance.

Company

hirify.global provides mortgage servicing and consumer credit portfolio management for national and international financial institutions in the Netherlands.

What you will do

• Administer, secure, govern, and enhance Jira Software and Jira Service Management.
• Design and optimize workflows, automations, dashboards, reporting, and ITIL-based processes.
• Maintain CMDB integrity, data quality, and Configuration Item lifecycle governance.
• Deliver operational insights through Power BI, KPI reporting, dashboards, and data analysis.
• Manage integrations between Jira/JSM, CMDB, Power BI, and other enterprise platforms.
• Support stakeholders through scalable solutions, process standardization, user training, documentation, and best practices.

Requirements

• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent experience.
• ITIL Foundation certification and a solid understanding of ITSM processes and best practices.
• At least 3 years of experience administering Jira Software and Jira Service Management.
• Hands-on experience with Jira configuration, automation, reporting, and dashboarding.
• Knowledge of CMDB management, data quality, Power BI, ITSM data analysis, visualization, and stakeholder management.
• Strong English proficiency at a minimum B2 level.

Nice to have

• Experience in financial services or other regulated environments.
• Experience with Confluence, Atlassian Marketplace apps, integrations, APIs, scripting, Jira Assets, or other CMDB solutions.
• Knowledge of Atlassian licensing, subscription management, Agile, Scrum, Kanban, DevOps, and software delivery practices.
• Dutch language skills and additional Atlassian or ITIL certifications.

Culture & Benefits

• Hybrid working model with at least 3 office days per week.
• Additional office presence during onboarding and when required by business needs.
• Open communication, knowledge sharing, initiative, and continuous improvement.
• In-depth onboarding and role-specific training.
• Opportunities for professional and personal development in a financial services environment.
• Office with public parking and convenient metro and bus connections.