Chat Support Specialist with Romanian and English

Location: Varna, Bulgaria — office-based. Relocation support is available for candidates moving to Varna from another location.

Salary: €1,483 gross monthly base salary. Additional performance and customer satisfaction bonuses may apply.

Company

hirify.global provides customer experience management, automation, and support services across global locations and multiple languages.

What you will do

• Support customers through chat and email with clear, professional, and timely responses.
• Document customer interactions in the CRM system.
• Follow established procedures and quality standards.
• Escalate complex cases to the relevant teams.
• Work with multiple systems and platforms simultaneously.

Requirements

• Romanian at C2 or native level required.
• English at B2 level required.
• Excellent written and verbal communication skills.
• Good computer literacy, attention to detail, and ability to multitask.
• Ability to follow processes accurately and willingness to work shifts.
• Previous customer support experience is an advantage.

Culture & Benefits

• Permanent employment contract.
• €62 monthly food vouchers, transportation allowance, and additional health and life insurance.
• 21 days of paid annual leave.
• Professional training and internal career growth opportunities.
• Modern Varna office with relaxation areas.
• Relocation support includes a €1,000 bonus and 21 days of temporary hotel accommodation in Varna.

Hiring process

• Expected start date: 16 November 2026.
• Work is organized in 8-hour shifts, 5 days per week, within project operating hours of 08:00–23:00 Monday–Sunday.
• The project may transition to a 24/7 schedule in the future.