Hero Support Specialist (HR Operations)

Location: Berlin, Germany; hybrid work with attendance at the Berlin campus 2 days a week

Company

hirify.global is a global local delivery and quick-commerce platform operating in around 65 countries.

What you will do

• Manage employee and manager queries through Jira, Slack, and email while maintaining service-level targets.
• Execute employee lifecycle processes, including contracts, amendments, probation, transfers, and terminations.
• Maintain employee records in Workday and support pre-payroll reconciliation, one-time payments, and compensation updates.
• Collaborate with Talent Acquisition, Payroll, Legal, and People Partners on HR operations and compliance matters.
• Improve Workday and Jira workflows, document standard operating procedures, and maintain self-service knowledge resources.
• Support HR compliance, process digitization, audit readiness, and other cross-functional operational initiatives.

Requirements

• 1–3+ years of hands-on experience in HR Operations or People Operations.
• Solid understanding of German labor law, social security regulations, and HR administrative compliance.
• Experience with Workday and ticketing platforms such as Jira or ServiceNow.
• Strong attention to detail, problem-solving ability, prioritization skills, and a customer-centric approach.
• English at C1+ level and German at B1+ minimum.

Nice to have

• Experience in global mobility operations and business travel administration.

Culture & Benefits

• Hybrid working model with regular face-to-face collaboration at the Berlin campus.
• 27 days of annual leave, with an additional day in the second and third years of service.
• €1,000 educational budget, language courses, parental support, and access to Udemy Business.
• Health checkups, meditation support, gym and bicycle subsidies.
• Employee share purchase plan, sabbatical bank, public transport discount, life and accident insurance, and corporate pension plan.
• Digital meal vouchers, food vouchers, corporate discounts, and relocation information for moving to Berlin.