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11 дней назад

Senior Tech Service & Support Manager (IT Manager)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Vietnam
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Senior Tech Service & Support Manager (IT Manager) (Manufacturing IT): Building a skilled Delivery & Onsite Technology competency team at the LEGO manufacturing facility in Vietnam with an accent on people leadership, capability development, and operational technology delivery. Focus on staffing Service Products, developing professional standards, supporting Agile delivery, and solving complex challenges in a factory technology environment.

Location: LMV factory in Tan Uyen, Binh Duong, Vietnam; hybrid arrangement with the possibility of working from home 1–2 days per week

Company

hirify.global Manufacturing Vietnam is building digital and onsite technology capabilities to support a world-class manufacturing environment.

What you will do

  • Lead and develop the Delivery & Onsite Technology competency team through coaching, mentoring, and professional development.
  • Support staffing and allocation decisions so Service Products have the required competencies for business and operational priorities.
  • Define and promote professional standards, methodologies, best practices, Agile ways of working, and continuous improvement.
  • Partner with Service Owners, Product Managers, Stream Leads, and senior stakeholders to align business needs with capability development.
  • Support recruitment, onboarding, talent growth, succession planning, and employee development.
  • Build knowledge-sharing structures, communities of practice, and learning initiatives while helping solve complex operational and strategic challenges.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred.
  • Experience leading or mentoring technical teams in Agile and product-oriented environments.
  • Strong capabilities in coaching, feedback, employee development, talent growth, staffing, competency planning, onboarding, and recruitment.
  • Ability to collaborate with cross-functional stakeholders, product teams, and senior leadership while influencing and building trust.
  • Understanding of Agile methodologies, modern digital delivery practices, professional standards, and continuous improvement.
  • Advanced oral and written English proficiency at Level 13 / C1 is required.

Nice to have

  • Experience in manufacturing, factory, or onsite technology environments.
  • Experience supporting global or regional teams across multiple locations and time zones.
  • Knowledge of IT Service Management processes and tools such as ServiceNow or Jira.
  • Familiarity with Lean, DevOps, automation, capability frameworks, or organizational transformation.
  • Experience with succession planning, leadership pipeline development, or digital technology operating models.

Culture & Benefits

  • Enhanced paid family care leave.
  • Life and disability insurance coverage.
  • Wellbeing resources, benefits, and community-building opportunities.
  • Colleague discount available from the first day.
  • Eligibility for a performance-based bonus scheme.
  • Inclusive culture focused on diversity, belonging, creativity, and children’s rights.

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