Sr. Professional Services Operations Analyst

Location: Business Centre "Labirint", 5th Floor, Liulin 10 District, Sofia, Bulgaria

Company

hirify.global is a software company providing automation solutions and related professional services.

What you will do

• Manage and audit Professional Services project cost management data, timesheets, internal reporting, and operational metrics.
• Support month-end and quarter-end close by reviewing budgets, preparing invoice proposals, validating revenue and invoicing data, and tracking project expenses.
• Coordinate new Professional Services bookings and change orders, including legal approvals, revenue recognition, project documentation, and system updates.
• Track third-party contractor agreements, costs, time, expenses, and revenue recognition in collaboration with Purchasing and Finance.
• Support resourcing, resource calendars, forecasting, quarterly business reviews, and reporting across territories.
• Use AI-enabled tools such as chatbots, documentation automation, and analytics assistants in line with company governance and data privacy standards.

Requirements

• At least 5 years of experience, preferably in a Professional Services environment; an associate or bachelor's degree is preferred.
• Advanced knowledge of Hyperion, SmartView, SharePoint, the Project Accounting Module, and Professional Services project cost management systems.
• Working proficiency in Microsoft Excel, PowerPoint, and Word, including pivot tables, SUMIF, AVERAGE, COUNTA, and VLOOKUP.
• Strong understanding of Professional Services financials, P&L structures, operational metrics, utilization, bill rates, vacation time, and reimbursable travel.
• Ability to work independently, meet deadlines, resolve complex situations, collaborate across departments, and mentor or train colleagues.
• Limited travel is required, potentially one or two trips per year.

Culture & Benefits

• Commitment to continuous improvement and operational efficiency.
• Encouragement to adopt new technologies and improve processes.
• Cross-functional collaboration with Finance, Legal, Sales, Professional Services, Human Resources, IT, and other departments.
• Opportunities to share knowledge and act as a subject matter expert for the supported territory.