Area Lead Health Information Specialist

Location: Macon, Georgia, with work performed at multiple locations and 75% or more local/regional travel

Company

hirify.global provides healthcare data collaboration and medical record solutions for providers, health plans, researchers, and life sciences organizations.

What you will do

• Receive and process patient health information requests in accordance with company, facility, privacy, and security procedures.
• Manage, assemble, digitize, retrieve, and transmit medical records while maintaining accuracy and completeness.
• Handle patient, insurer, and attorney calls, walk-ins, faxes, mail, data entry, pickups, and other administrative activities.
• Maintain confidentiality and ensure compliance with HIPAA and medical privacy requirements.
• Lead and mentor Health Information Specialist staff, conduct training, support onboarding, and provide regional coverage.
• Monitor productivity and quality, prepare reports, support quality assurance, and communicate operational issues to management and senior leadership.

Requirements

• High school diploma or GED and at least one year of health information-related experience.
• Ability to commute between locations and travel locally or regionally 75% or more of the time.
• Professional verbal and written communication skills in English.
• Basic computer proficiency, strong data entry skills, and experience using phones, fax machines, printers, and office equipment.
• Ability to work independently, manage changing priorities, organize multiple tasks, and perform in a fast-paced, high-volume environment.
• Must be at least 18 years old and able to complete required post-offer health screenings and applicable vaccination requirements.

Nice to have

• Two or more years of health information-related experience.
• Production or metric-based work experience and familiarity with productivity standards.
• In-person customer service experience and the ability to build relationships with on-site clients.
• Experience suggesting process improvements and providing feedback to internal stakeholders.

Culture & Benefits

• Full-time Monday-Friday schedule from 8:00 AM to 4:30 PM EST.
• Paid time off, health, vision, and dental insurance.
• 401(k) savings plan and tuition assistance.
• Overtime may be required during peak seasons.
• This position is not eligible for employment sponsorship.