Service Desk Agent (IT)

Location: Leudelange, Luxembourg — on-site

Company

Digital solutions provider delivering corporate technology and software solutions across Europe.

What you will do

• Provide first-line IT support to end users.
• Resolve technical incidents and help maintain smooth IT system operations.
• Support users across Windows/Linux, Active Directory, Office 365, networking, and Exchange environments.
• Participate in continuous service improvement through collaboration and feedback.
• Work scheduled shifts from 07:00 to 19:00 and participate in 24/7 on-call support.

Requirements

• English, French, German, and Luxembourgish are mandatory.
• 1–2 years of experience, including internships; junior candidates are welcome.
• Degree in IT or equivalent practical experience.
• Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange.
• Driving licence required.
• Strong communication, organisational, teamwork, and customer-service skills.

Nice to have

• Previous experience in an IT service desk or call center.
• Familiarity with SCCM, Citrix, VMware, or backup solutions.
• Additional language skills.

Culture & Benefits

• Permanent full-time contract for 40 hours per week.
• Company car with energy card, meal vouchers, and mobile phone subscription.
• Group insurance and complementary health insurance.
• Access to training programmes and certification opportunities.
• Supportive, collaborative work environment with local and international career development opportunities.

Hiring process

• First interview with HR: approximately 30 minutes.
• Second interview with the Team Lead and BU Manager: 30 minutes to 1 hour.