Pro Product Specialist, Convex

Location: Yerevan, Armenia. Work schedule: Monday–Friday, 5 PM–2 AM Armenia time.

Company

Build and support products for the service industry, helping residential and commercial service companies improve customer success and business performance.

What you will do

• Manage a portfolio of residential and commercial service companies in partnership with Customer Success Managers.
• Drive Pro Product adoption, retention, return on investment, and customer outcomes.
• Analyze product adoption data and account trends to identify insights, risks, and tailored solutions.
• Develop product knowledge, answer customer questions, and assess product fit.
• Partner with Implementation and Account Management teams on onboarding, product utilization, and account opportunities.
• Share customer feedback with Product and support continuous improvements to the customer experience.

Requirements

• 2+ years of relevant experience managing multiple accounts with a proven record of success.
• Experience using data-driven decision-making to prioritize multiple projects and accounts.
• Strong communication, organizational, leadership, and attention-to-detail skills.
• Ability to work independently in a fast-paced environment and navigate temporary ambiguity.
• Intermediate understanding of value drivers in recurring-revenue business models.
• BA/BS degree preferred; sales experience is a plus.

Culture & Benefits

• Flexible time off, learning and development opportunities, comprehensive onboarding, and leadership training.
• Recognition programs, peer-nominated awards, and support for autonomous work.
• Company-paid medical, dental, and vision coverage for employees and dependents from day one.
• Parent and sibling insurance, wellness benefits, and office massage.
• Parental leave, financial planning tools, and Employee Assistance Program services.
• AI-assisted tools may support recruitment processes, while hiring decisions are made by hiring teams.