Training Manager, Togo (Fintech)

Location: Onsite in Lome, Togo; area of coverage: Togo

Company

hirify.global is an off-grid solar energy company combining solar products, appliances, PAYG financing, mobile money, and field operations to expand access to affordable electricity and clean cooking solutions.

What you will do

• Partner with Sales, Collections, Operations, and Customer Experience leaders to identify capability gaps and connect learning plans to business KPIs.
• Own onboarding, product, process, and refresher curricula across EasyBuy, SHS and Lanterns, PayGo Phones, Inverters, and Clean Cook.
• Lead, coach, and performance-manage Regional Mentors, including train-the-trainer development and quality calibration.
• Design practical, scenario-based, mobile-first learning content for dispersed field teams and localize materials for the Togo market.
• Administer Litmos, monitor learning engagement and analytics, and pilot mobile microlearning, messaging nudges, gamification, offline tools, and AI-enabled coaching.
• Prepare teams for product launches, pilots, market expansion, and process changes while managing training quality, reporting, budget, and field audits.

Requirements

• Bachelor's degree in Education, Human Resources, Business Administration, Social Sciences, or a related field.
• At least 6 years of relevant experience in training, learning and development, sales enablement, or capability development, including 2 years leading trainers or field staff.
• Experience training large, geographically dispersed frontline sales or agent networks; experience in PAYGo energy, telecoms, mobile money, FMCG, or microfinance is relevant.
• Hands-on experience administering an LMS and working with Excel, Google Sheets, dashboards, and learning data.
• Full professional fluency in French and strong working proficiency in English are required.
• Comfort spending significant time in the field, including rural areas, plus strong people leadership, coaching, facilitation, project management, and change-management skills.

Nice to have

• Certification in adult learning, instructional design, coaching, or project management.
• Experience with multi-product portfolios, credit-based or consumer-finance products, and market or business-unit expansion.
• Experience with Articulate, Canva, or basic video-editing tools.

Culture & Benefits

• Professional growth in a rapidly expanding, high-social-impact industry.
• Open-minded and collaborative environment focused on innovation and impact.
• Multicultural experience with colleagues from different geographies and backgrounds.
• Structured learning and development through the Sun Center for Leadership.