IT Application Managed Services Lead (ITIL/SIAM)

Location: Veldhoven, Netherlands

Company

Equal opportunity employer committed to an inclusive and diverse workforce.

What you will do

• Act as IT Service Owner for application managed services and connect business demand with contracted third-party service delivery.
• Lead ITIL incident, problem, change, capacity, and continuity management processes across the service portfolio.
• Own managed service contracts, conduct quarterly business reviews, manage commercials, and steer external service managers.
• Optimize licenses, control service budgets, and initiate cost-saving improvements.
• Develop service roadmaps, use operational data to improve performance, and enhance standard operating procedures.
• Lead the Delivery Management competence center and act as people leader for run teams.

Requirements

• Master's degree or equivalent combination of education and experience.
• 10+ years of relevant business or IT experience, including 5–7 years in a senior service or delivery management role.
• Experience managing external IT service provider contracts and vendor relationships.
• Experience with service strategy, service portfolio management, and designing and implementing SIAM solutions.
• Practical knowledge of ITIL Service Management processes and risk and control frameworks such as SoX and COBIT.
• Experience supporting cross-border operations and leading complex stakeholder relationships.

Culture & Benefits

• Work with business stakeholders, IT teams, value streams, domains, and external service providers.
• Operate in a high-performing, matrixed environment focused on operational excellence and continuous improvement.
• Develop people while supporting accountability, effective communication, trust, and talent development.
• Work within an organization that emphasizes inclusion and diversity.