Senior UX Researcher (E-commerce)

Location: Taipei, Taiwan

Company

hirify.global is developing e-commerce and delivery services in Taiwan, including next-day delivery and international delivery of products from Korea, the U.S., and other markets.

What you will do

• Develop and own the overall qualitative and quantitative research strategy and roadmap.
• Plan innovative research programs and apply current research methodologies.
• Analyze customer behavior and turn findings into actionable insights for product innovation.
• Drive product and category decisions in partnership with UX, Product, Engineering, Marketing, Operations, and Fulfillment teams.
• Partner with Design and Product owners to develop feature strategy and rationale.

Requirements

• Over 5 years of experience using qualitative and quantitative research methodologies in a consumer-oriented business.
• Background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, or a related field.
• Experience partnering closely with Design and Product owners.
• Ability to collaborate with diverse teams in a dynamic, rapidly growing environment.

Nice to have

• Efficient research planning experience in a fast-paced, agile environment.
• Knowledge of e-commerce, food delivery, marketplace, or consumer platform models.
• Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography, or equivalent practical experience.
• Excellent written and verbal communication skills in English.

Culture & Benefits

• Opportunity to contribute to hirify.global's expansion in Taiwan.
• Collaboration across UX, Product, Engineering, Marketing, Operations, and Fulfillment functions.
• Work in a dynamic, rapid-growth environment.

Hiring process

• Application review.
• Phone interview.
• Onsite or virtual onsite interviews followed by an offer.