Education Content Specialist (AI)

Location: Remote across the United States; offices in New York City, San Francisco, and Seattle

Salary: $90,000–$120,000 per year for U.S. candidates

Company

Runway builds AI world models and creative tools that combine art and science to simulate the world.

What you will do

• Write, update, and maintain Help Center articles covering product features, billing, policies, and troubleshooting.
• Coordinate with engineering and product teams to publish documentation before feature launches.
• Audit documentation using support trends and user feedback, and create FAQs, quick-start guides, and troubleshooting flows.
• Draft scripts and support production of Runway Academy tutorials, walkthroughs, course modules, webinars, and live Q&A sessions.
• Build libraries of templates, prompt guides, and project starters across Runway tools.
• Track article engagement, search deflection, CSAT, and content gaps while working with legal on customer-facing policies and terms.

Requirements

• 2–3 years of experience in technical writing, documentation, education content, or a similar role at a software or SaaS company.
• Ability to explain complex product features clearly across articles, scripts, and guides.
• Experience shipping documentation on tight timelines with cross-functional dependencies.
• Comfort with Help Center platforms such as Zendesk, Intercom, or similar content management systems.
• Familiarity with video content production and educational content structure.
• Organized, autonomous working style with strong editorial judgment and familiarity with LLMs for process automation.

Nice to have

• Experience with AI or creative tools and curiosity about how they work.
• Background in or passion for video, design, animation, or related creative fields.
• Experience using ticket volume, search queries, CSAT, and completion rates to prioritize content work.

Culture & Benefits

• Remote work is available across the United States.
• Inclusive environment focused on equal opportunity and pay equity.
• Opportunity to work with creative AI tools and world-model technology.
• Collaboration with education, enablement, engineering, product, support, and legal functions.