Account Manager, SME & Growth (Fintech)

Location: Paris, France

Company

Airwallex provides an integrated payments and financial platform for global businesses, covering business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own and develop a portfolio of 50+ SME accounts recently signed by Sales.
• Drive upsell and cross-sell strategies to exceed expansion and revenue targets.
• Advise customers on Airwallex products, API configurations, payment flows, and technical integrations.
• Partner with Product and Engineering to turn customer requirements into actionable product roadmaps for the French market.
• Build scalable onboarding, activation, and account management processes for France.
• Monitor account health and product usage to reduce churn and increase long-term adoption.

Requirements

• Native or bilingual French and professional English proficiency.
• At least 5 years of Account Management or Sales experience with SME or Mid-Market portfolios.
• Strong understanding of fintech or payments, including card issuing, acquiring, FX, or global payment rails.
• Proven success meeting and exceeding sales or upsell targets.
• Strong operational discipline with the ability to prioritize across 50+ accounts.
• Comfort discussing API documentation, payment flows, and technical integrations with CFOs and technical stakeholders.

Nice to have

• Experience advocating for customer needs to influence product development.
• Experience in a fast-growing or startup fintech environment.
• Experience building new markets and managing complex customer portfolios.

Culture & Benefits

• Opportunity to become a founding member of the growing France team.
• High-ownership environment focused on impact, accelerated learning, and practical problem-solving.
• Collaboration with experienced Product, Engineering, Sales, and Account Management teams.
• Equal opportunity workplace with accommodation support available for candidates with disabilities or special needs.