Dispatcher

Location: Alcalá de Henares, Madrid Province, Spain

Company

Technology-driven logistics and supply chain provider delivering automated warehousing, transportation, last-mile delivery, and cross-border logistics services.

What you will do

• Receive and process incoming orders and delivery requests.
• Plan and optimize delivery routes based on traffic, delivery windows, and vehicle capacity.
• Assign tasks to drivers and monitor fleet progress using dispatching software and GPS tracking systems.
• Coordinate with drivers, customers, and internal departments about delivery status, delays, and operational issues.
• Resolve vehicle breakdowns, delivery exceptions, and customer complaints in real time.
• Maintain dispatch records, prepare daily performance reports, and support continuous logistics improvement.

Requirements

• High school diploma or equivalent; an associate's or bachelor's degree in logistics, supply chain management, or a related field is preferred.
• 1–3 years of dispatcher experience, preferably in e-commerce or logistics.
• Strong geographical knowledge of the service area.
• Experience with dispatching software, GPS tracking systems, and Microsoft Office, especially Excel.
• Strong communication, organization, time management, multitasking, and problem-solving skills.
• Availability for varying shifts, including evenings, weekends, and holidays.

Culture & Benefits

• Work in a fast-paced, dynamic logistics environment focused on collaboration and ownership.
• Contribute to smart warehousing, autonomous delivery, and global supply chain operations.
• Competitive salary and opportunities to develop logistics and operational skills.
• Inclusive workplace committed to equal employment opportunities.