Telesales Team Leads (Fintech)

Location: Hybrid role based in Lagos, Nigeria, with work from hirify.global offices

Company

hirify.global is a fintech company providing credit and financial products to customers across Africa.

What you will do

• Lead, coach, and mentor telesales agents across inbound and outbound voice and non-voice channels.
• Drive sales, revenue, conversion, quality, and customer-retention performance against daily, weekly, and monthly KPIs.
• Collaborate with Inbound, Outbound, Growth, Product, Retail, and marketing teams on sales strategies, campaigns, and retention initiatives.
• Oversee fulfilment operations, including delivery coordination, stock availability, and escalation of fulfilment risks.
• Ensure call quality, compliance, CRM accuracy, and effective resolution of escalated customer issues.
• Analyze customer interaction patterns and trends and turn insights into recommendations for senior management.

Requirements

• Bachelor’s degree in business administration, marketing, communications, or a related field.
• At least 2 years of leadership experience in telesales, customer service, or sales management.
• Experience with non-voice channels such as email, chat, or social media.
• Strong leadership and team-management skills.
• Proficiency in CRM systems, telephony, and sales automation tools.
• Proven analytical skills, trend recognition, and data-informed decision-making.

Culture & Benefits

• Work with colleagues across the UK, Europe, and Africa.
• Access development programs, coaching partnerships, and on-the-job training.
• Family-friendly policies and well-being support.
• Flexible working culture within the hybrid office-based arrangement.

Hiring process

• Applications are reviewed on a rolling basis, with shortlisting and interviews taking place throughout the recruitment process.
• Successful candidates undergo pre-employment background checks covering identity, criminal records, education, employment history, and references.