BO Performance Excellence & Quality Associate

Location: Hvezdova 1716/2b, City Tower, Prague 4 Nusle, Czechia

Salary: CZK 424,500–785,500 yearly

Company

hirify.global is a consumer intelligence company providing retail measurement, consumer insights, analytics, and technology platforms across more than 100 markets.

What you will do

• Execute standardized Data Acquisition back-office processes and transactions according to SOPs, SLAs, KPIs, and defined timelines.
• Deliver accurate, timely outputs and maintain high-quality service for internal stakeholders across supported markets.
• Act as an operational point of contact for Data Acquisition teams, vendors, and local commercial and operational teams.
• Identify process deviations, inefficiencies, and recurring issues, escalating them for resolution and continuous improvement.
• Maintain accurate records and documentation while supporting compliance with legal, financial, and data protection requirements.
• Support testing and rollout of new tools, systems, and workflows.

Requirements

• Bachelor’s degree or relevant vocational qualification; business administration, operations, finance, or a related background is preferred.
• 2–4 years of experience in back-office, shared services, or administrative operations.
• Experience in a multicultural, cross-border environment; multi-country experience is advantageous.
• Good working knowledge of Microsoft Office.
• Strong attention to detail, organization, prioritization, communication, and collaboration skills.
• Fluent Czech or Slovak and good working English are required.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Recruitment may use AI-supported tools, with human oversight and human-made final hiring decisions.