Collaboration & Messaging Solutions Engineer (Microsoft 365)

Location: Sofia, Bulgaria; travel required 0%–25%; relocation is not provided.

Company

hirify.global is a global consumer goods corporation focused on refreshing the world and making a difference through an inclusive, agile, and growth-oriented culture.

What you will do

• Design, implement, maintain, and optimize Microsoft 365, Exchange Online, on-premises Exchange, SMTP relay, shared mailbox, and cloud file collaboration services.
• Administer hybrid Exchange environments, mail routing, connectors, transport rules, authentication methods, and secure messaging configurations.
• Lead technical assessments, architecture reviews, solution design, modernization, governance, compliance, and service delivery initiatives.
• Develop PowerShell automation and operational tooling; manage integrations, migrations, coexistence strategies, and lifecycle activities.
• Provide Level 3 engineering support, lead incident resolution and root cause analysis, and drive problem management and continuous service improvement.
• Collaborate with Infrastructure, Security, Identity, Architecture, End User Computing, vendors, and business technology teams; mentor junior engineers and create operational documentation.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent work experience.
• 5+ years of experience supporting enterprise collaboration and messaging environments.
• Hands-on experience with Microsoft 365, Exchange Online, Microsoft Exchange Server on-premises, Microsoft Entra ID, SMTP relay, and enterprise mail flow management.
• Strong experience supporting hybrid Exchange environments and internal SMTP relay configurations.
• Strong PowerShell scripting and automation experience.
• Experience supporting hybrid Microsoft environments and cloud transformation initiatives.
• Understanding of enterprise identity, authentication, and security concepts, including MFA, conditional access, and email security.
• Experience with ITSM processes, including Incident, Problem, Change, and Release Management.
• Strong troubleshooting, analytical, communication, stakeholder management, collaboration, prioritization, and problem-solving skills in complex, fast-paced, matrixed environments.
• Continuous learning mindset and adaptability to evolving technologies.

Culture & Benefits

• Work with an award-winning team focused on innovation and emerging technologies.
• Exposure to global leaders and opportunities to expand professional networks.
• Agile work environment with support for experimentation, iteration, and innovation.
• Culture centered on inclusion, curiosity, empowerment, agility, and continuous learning.