Member of Technical Staff (Observability & Reliability)

Location: Remote in São Paulo, Brazil

Company

hirify.global operates cloud and customer-hosted dataplanes that support real-time operational decisions and batch inference workloads.

What you will do

• Evolve the observability stack for logs, metrics, traces, and alerting.
• Ensure cloud and on-premise dataplanes report releases, health, heartbeats, telemetry, and usage to the control plane.
• Bring telemetry into customer Kubernetes clusters through outbound-only agent connections.
• Detect desired-state drift and monitor deployment and runtime agents.
• Provide visibility into ephemeral workloads, including Ray clusters used for batch inference.
• Define SLOs, lead incident response and postmortems, reduce MTTR, and optimize telemetry costs.

Requirements

• Deep experience with OpenTelemetry and observability backends.
• Hands-on experience with SLOs, error budgets, actionable alerting, and incident management.
• Strong experience with Kubernetes and infrastructure as code using Terraform and Helm.
• Experience operating software in environments that are not fully controlled.
• Ability to write and review production-quality code and operate the systems built.

Nice to have

• Experience shipping software to customer-hosted Kubernetes environments, including Helm and outbound-only connectivity.
• Experience with GCP/GKE or AWS/EKS.
• Production experience with multi-node or multi-cluster ML workloads.
• Experience in financial services or regulated environments.

Culture & Benefits

• Remote work arrangement in São Paulo.
• Member of Technical Staff model with ownership of systems and outcomes.
• Success measured through serving availability, incident reduction, MTTR, state consistency, and active dataplane agents.