13 дней назад
Collections Team Leader
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collections Team Leader (Debt Collections): Leading a customer service team handling UKH collections voice operations with an accent on KPI delivery, SLA compliance, performance management, and coaching. Focus on improving team effectiveness, removing service barriers, supporting new-starter development, and maintaining consistent operational procedures.
Location: House, Heron Crescent, Century City, Cape Town, South Africa
Company
, part of Capgemini, delivers intelligent operations and transformation services using domain expertise, AI-powered platforms, and analytics across multiple industries.
What you will do
- Lead Customer Service Associates in UKH collections voice operations.
- Drive performance against targets, KPIs, and agreed SLA requirements.
- Review individual performance, identify service-delivery barriers, and ensure adherence to standard operating procedures and company policies.
- Run team meetings and individual status sessions while maintaining effective communication across teams.
- Support team-building initiatives, company activities, and periods of organizational change.
- Work with Operations Support, Training, and HR to coach team members and support development plans.
Requirements
- Matric Certificate.
- At least 2 years of team leader experience.
- Experience in debt collections.
- Ability to support performance management, coaching, and customer service delivery.
- Work location: Cape Town, South Africa.
Culture & Benefits
- Full-time employment.
- Regular team meetings, status sessions, and training.
- Opportunities to support personal development plans and new-starter learning.
- Participation in team-building and company activities.
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