IT Support Specialist (Aerospace)

Location: Onsite at hirify.global’s Auckland Production Complex, New Zealand. Occasional domestic travel and flexibility for evening, weekend, and on-call shifts may be required. New Zealand roles require pre-employment background and nationality checks for access to ITAR-regulated equipment and data; eligibility may depend on citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a NATO country.

Company

hirify.global is an end-to-end aerospace company building rockets, spacecraft, and critical subsystems for space missions.

What you will do

• Provide day-to-day IT support, answer staff inquiries, and handle support issues and complaints.
• Track and update incident, request, problem, change, project, and other support documentation.
• Onboard new hires by setting up the systems, devices, and access needed for productivity from day one.
• Participate in continuous improvement initiatives for IT services, systems, and processes.
• Support staff and IT operations across a global organization.

Requirements

• At least two years of IT support experience and a high school diploma.
• Operational experience in at least two areas: Windows or Linux desktop systems, PC hardware, networking, scripting, or Active Directory and Group Policy.
• Experience with desktop imaging, maintenance, troubleshooting, and PC assembly or disassembly.
• Basic understanding of TCP/IP and DNS troubleshooting.
• Must work onsite in Auckland and meet applicable New Zealand ITAR access eligibility requirements.

Nice to have

• CompTIA A+ or ITIL certification.
• Experience with Azure, AWS, O365, virtualization, public or private cloud, IaaS, or IaC tools such as Ansible and Terraform.
• Familiarity with AI platforms, prompt writing, evaluation of AI-generated outputs, and AI-driven service improvements.
• Experience supporting medium to complex end-to-end IT projects.
• Strong problem-solving and analytical skills.

Culture & Benefits

• Fast-paced environment focused on space hardware and meaningful missions.
• Collaborative IT team with opportunities for accelerated career progression and exposure to multiple technologies.
• Culture emphasizing continuous learning, teamwork, determination, and practical problem-solving.
• Flexible availability is required for varying shifts, weekends, and an on-call rotation.