Chief Customer Officer (Healthcare Technology)

Location: Remote-first role associated with New York, NY, Boston, MA, or Philadelphia, PA. Applicants must be legally authorized to work in the United States; employer visa sponsorship is not available.

Base salary: $300,000–$400,000, based on experience and level.

Company

hirify.global provides a digital ordering and order management platform connecting health systems, health plans, clinicians, suppliers, and patients in the post-acute care and home medical equipment market.

What you will do

• Own end-to-end customer implementations across suppliers, health systems, and payors, including the capacity required for 2026 payor go-lives.
• Manage delivery economics, implementation costs, timelines, quality, and the connection between go-live velocity and revenue recognition.
• Lead customer support and service transformation, improving clinician retention and enterprise escalation management.
• Build proactive service operations using client-health scoring, early-warning signals, and retention playbooks.
• Run day-to-day client operations and establish clean handoffs with account-management and customer-success teams.
• Lead company-level program management and operationalize post-signature channel and payor partnerships.

Requirements

• Experience building operating cadences, delivery engines, and service organizations that perform predictably at scale.
• Experience operating through significant scale in a SaaS, network, or healthcare-technology business.
• Direct ownership of customer delivery, support, or client operations, ideally including a turnaround with measurable improvements in churn, NPS, or on-time delivery.
• Experience scaling support and delivery with automation and AI in production, not only in pilot programs.
• Strong strategic foresight, cross-functional leadership, and the ability to deliver outcomes through specialized leaders.
• Legal authorization to work in the United States for the duration of employment; no employer visa sponsorship.

Culture & Benefits

• Remote-first culture with a dedicated NYC office and coworking reimbursement options.
• Medical, dental, and vision coverage with low-to-no-cost premium options.
• Employer HSA contributions, 401(k) plan, equity incentive plan, and annual company-wide bonus opportunity of up to 15%.
• Flexible vacation policy and five additional Summer Fridays.
• Home office, wellness, internet, and annual learning and development stipends.